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The following will apply only to online orders, not for store sales. For store purchase, sales are always final unless the store gives any exemption. For all online orders, we begin the order processing as soon as the order placed, and we charge a 15% administrative fee to any cancelled orders. Cancellation request must be sent before product is shipped from our store. We will not accept any cancellation requests once the product is shipped from our store. If you decide to return the product because the size did not fit your house or you changed your mind about the product, you can return the product within 3 business days from delivery. The customer will be responsible for all freight fees and 15% restocking fee. The product must be in original packaging and condition as purchased and once returned to our store, Avanica representative will inspect the product for any damage and if no damage is found, we will process full refund to the customer.
Warranty: We sell a high-quality product and offer a 1-year warranty. This warranty only covers defects with construction of the product. Please note this wood is a living and breathing wood so any natural cracks are normal. The warranty will not cover any natural changes or cracks in the wood and discoloration due to light exposure and regular wear and tear. The warranty will not cover any damage caused due to lack of care. Please check “Wood Care” for information with regards to wood care. If your product was damaged in shipping please send us a picture of the damage within 24 hours from delivery. Please send all requests to [email protected]